Support

Common questions

Do I need an account?

No. Local use requires no account and no connection. You can create a workspace and start counting straight away.

Does Countstead work offline?

Yes, fully. Your workspace is a local database on the device, and every core action works with no connection.

Does my inventory sync between devices?

Cloud sync is optional, part of Countstead Pro, and off by default. You sign in with Apple; it is the only sign-in method in this release. When you enable cloud sync, your workspace and item photos synchronize with Countstead’s operator-hosted service so you can recover them or use them on another device.

How large a workspace can cloud recovery bring back?

Recovery after a reinstall or on a new device is sized for typical workspaces in this release: about 100 sync batches, roughly a 6 MiB download. A workspace beyond that ceiling stops with a clear error rather than loading a partial copy; recovery for larger workspaces ships in a later release.

Can I delete my cloud account?

Yes, from inside the app, and it completes automatically — no email required. Deletion removes your synced data, your account, and the linked purchase-provider customer record; copies kept only for recovering the service after a failure are erased within 30 days. Your local workspace on the device is not touched unless you delete it too.

What happens when I scan a barcode?

The code is read on your device and used to find an item you already track, or to prefill a new one. Countstead does not look codes up in any external catalogue, so scanning an unknown product will not fill in its name for you.

Can I fix a mistake?

Yes. A correction adds a compensating event. The original entry stays in the history rather than being rewritten, so the record of what happened remains accurate.

What if two counts conflict?

If a recount conflicts with other activity, Countstead surfaces the conflict rather than silently overwriting one side. Resolving it creates a new event; neither original is deleted.

Can I import my existing spreadsheet?

Yes, as CSV, up to 10,000 data rows per import. You map the columns, preview the result, and commit it as a single unit, so a failed import cannot leave you half-migrated.

Can I get my data out?

Yes. Countstead exports a full CSV package covering items, locations, balances, stock events, transfers, and activity, with a manifest describing the set.

Does it handle fractional quantities?

Yes, to three decimal places, so materials measured by weight or length work as well as countable units.

Will I be notified when stock is low?

Yes, with Countstead Pro. Set a threshold for each item and location. The free Low Stock view in Reports includes balances at or below it. With a threshold of 12, it lists 12 or fewer units; 13 stays off the list. For alerts on this device, turn on low-stock alerts in Settings and allow notifications. Choose immediate alerts or a daily or weekly summary. Quiet hours can delay immediate alerts. Stock checks run on your device, not on a server.

Which devices are supported?

iPhone and iPad, running iOS or iPadOS 17 or later. The interface is designed for iPhone first and adapts to iPad.

Which languages is the app available in?

English, German, French, Spanish, Italian, Portuguese (Brazil), Japanese, Korean, and Indonesian. Pick the app language in Settings; it applies immediately.

How do I get a refund?

Countstead Pro is bought through Apple, and Apple handles refunds. To request one, go to reportaproblem.apple.com and sign in with your Apple Account.

Getting in touch

Email [email protected]. Support is offered in English, with a two-business-day first-response target.